Consulting
Twenty years IT experience in the market research industry. An IT generalist specializing in website development and SQL database management.
Client Name
Nielsen
Release Date
November 6, 2018
Project Types
Consulting
Day job
Knowing what's next
Steve spent two decades working IT for a market research firm that started small but kept growing and getting bought out in successive mergers. Opinion Search became Decima Research became Harris Interactive became Nielsen.
Constant change begets constant growth and new opportunities.
Some highlights:
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Led a team of 7 stack developers trying to stay one step ahead of fraudsters trying to hack our 100K+ global online survey panel.
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Built custom widgets for improved call center efficiency: dashboards | incentive plans | QA monitoring tools | automation tasks
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Built custom reports using SQL for senior management use
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Website development and management
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Initially hired as an application developer to design and build a new operations tracking system for a 150-person call center.
MICHEL LUCAS
It’s no exaggeration to say Steve built the core of our company, at the time Canada’s largest independent polling firm. We needed an integrated database solution that consolidated all survey research data, HR activity, scheduling and seamlessly share that data with payroll, CATI, and statistical analytic software. We turned to Steve and he delivered. The system he built carried our business through 20 years of unrelenting growth and helped us secure a lucrative sale of the company, now part of the world’s largest market research organization.
I've worked side by side with Steve to develop creative solutions to manage and track performance in a large multinational Operations workforce. Steve's work has allowed us to reach new efficiencies, pinpoint waste areas, and streamline workflows. I"ve found Steve to be a creative and thoughtful creator of tools. I am always working to a deadline, and Steve keeps you as a client abreast of progress and solutions to those challenges.
It’s no exaggeration to say Steve built the core of our company, at the time Canada’s largest independent polling firm. We needed an integrated database solution that consolidated all survey research data, HR activity, scheduling and seamlessly share that data with payroll, CATI, and statistical analytic software. We turned to Steve and he delivered. The system he built carried our business through 20 years of unrelenting growth and helped us secure a lucrative sale of the company, now part of the world’s largest market research organization.